Support by Tirasa

Tirasa offers dedicated support and is able to assist H24, 7 days a week

icon support
Having people to trust is essential. Our desire is to help you to reach even the most difficult goals. In order to keep an IT solution efficient within an infrastructure that is subject to continuous evolutionary processes, it is strongly advisable to rely on a maintenance contract. Tirasa subscriptions offer access to support services that will guide you in designing, creating and deploying a solution that fits Your needs.
Apache Syncope and ConnId Support
Tirasa offers different services that provide the opportunity to use expert technicians who will accompany you throughout the project lifecycle. Our goal is your success.
Development Support
Dedicated email-based support for customers that want to develop their Apache Syncope based solution but need guidance in the design and implementation phases.
Includes support for reproducible bugs resolution but not troubleshooting.
Minuetto
  • Limited to official Apache Syncope and ConnId releases
  • Raise support case via customer dedicated mailing-list
  • Response time 4 hours
  • Expert assistance
  • Emergency patches
  • Optional telephone access
Production Support
Second-level operational support: dedicated to the production phase when support to manage any rolled-out system's malfunctioning is needed.
The offer does not include any support for evolutionary activities and is limited to official releases of Apache Syncope and ConnId.
Sonata
  • Raise support case via customer dedicated mailing-list
  • Response time 2 hours
  • Emergency Patches for known or reproducible issues
  • Troubleshooting excluded
  • Optional telephone access
Quartetto
  • Raise support case via customer dedicated mailing-list
  • Response time 2 hours
  • Emergency Patches for known or reproducible issues
  • Troubleshooting included
  • Optional telephone access
Sinfonia
  • Raise support case via customer dedicated mailing-list
  • Response time 2 hours
  • Emergency Patches for known or reproducible issues
  • Troubleshooting included
  • Upgrade to new releases
  • Telephone access
Extensions
Do you need to customize or extend your solution? Do not hesitate to request our support.
Proof of Concept
Short-time implementation based on a few but fundamental requirements provided by you, to fully assess the capabilities of our solutions.
Apache Syncope and ConnId Training
The knowledge of those who conceived and developed from the beginning, together with the experience gained in designing and implementing solutions for our customers.
An expert guide to understand and know how to design, implement and manage identity and access management solutions based on Apache Syncope and ConnId.
Workshop
 
Together, after an introduction to Apache Syncope, we try to formulate a preliminary solution hypothesis based on your needs, answer questions, clarify doubts.
Courses
Scheduled on demand, are normally offered on-line. On-site option is to be evaluated depending on the needs.
Architecture
This course will provide oversight about the features available with Apache Syncope and ConnId, and the way to assemble these components in order to build full-fledged architectures.
  • Target audience: solutions architects
  • Duration: 2 days
Operation
This course focuses on techniques and tools to manage and operate Apache Syncope and ConnId deployments, and how to address common needs as scaling, backup, etc.
  • Target audience: system engineers
  • Duration: 2 days
Extension and Customization
How to base, structure and implement common requirements with Apache Syncope and ConnId. Includes specific training on customization and extension.
  • Target audience: software developers
  • Duration: 5 days